Old Mill Surgery endeavor to give you the best service possible at all times, but there may be occasions when you feel you wish to express dissatisfaction.

If you wish to make a complaint please contact Dr Hutchinson or Mark Thomas, our Practice Manager, either directly by telephone on 01803 605939, or by letter or email. They will take full details of your complaint, explain fully how the procedure works, and decide how best to undertake the investigation into your concern. We hope to address your concerns fully, provide you with an explanation and discuss any action that may be taken.

We trust that at the end of the informal meeting you will feel satisfied the matter has been resolved. However, if this is not possible, we can then suggest avenues of further action with the appropriate authorities.

If you are still dissatisfied or prefer not to discuss the matter with the practice, you may address your complaint to:  The Complaints Manager, Torbay Care Trust, Bay House, Riviera Park, Nicholson Road, Torquay TQ2 7TD